Problem Statement
It can be scary and unsafe being stuck in the middle of nowhere with a broken down car.
What is the client doing?
The Bank is offering a new perk to its banking customers. They would like to offer roadside safety, security and assistance.
Core Value Proposition
1. Cars are unpredictable. No matter the make or type of vehicle you have, the chance that your vehicle will break down at the least convenient time is probable.
2. One has to be prepared for these frustrating breakdown situations and many of us know that waiting hours for any emergency roadside assistance service providers to arrive and tow our vehicle away is inconvenient as well as potentially dangerous.
3. Our 24-hour emergency roadside program provides towing, a jump start, petrol delivery, a flat tire change and more
Roadside Assistance service is easy to use and we will even confirm your location and send emergency services if you’re in any danger.
4. In many cases, you’ll just sign and drive. No payment is required.
Deliverables
Design a solution.
Use any tool to do the design but you should be able to present your product concept, process and thinking.
Key Considerations
1. Who should be alerted?
2. What information should be sent and how?
3.What other services/features might be valuable to add?
4.How would you measure the success of this solution?
2. What information should be sent and how?
3.What other services/features might be valuable to add?
4.How would you measure the success of this solution?
My Solution
I designed a mobile app to solve this problem. It was the best and fastest way I thought the client could reach out to the customer to solve the need. Some challenges in wanting to create a App is (1)Cost and (2)Connectivity. I included two extra features in my product (1)Being able to see how far the emergency services are away from you and seeing how long (time) it will take them to reach you AND (2)Enabling a Live Chat into the App if the user wants to have a quick chat with a human for assistance, but doesn't need emergency services sent out to them.
