Explaining a Complex, Transactional Enterprise UX Engagement
If is not easy to explain the UX on a complicated application even if you have plenty of time and lots of visuals. But on Behance, with busy people who just want an idea of the work and the limitations set forth by non-disclosure agreements, the story of UX becomes even more abstract and difficult to explain.
With that, here's a series of images reflecting a large-scale application that is the first-of-its-kind for healthcare: an application that checks patient's benefits and then prescribes and orders treatments online. These treatments require a great deal of documentation for payers (insurance companies). The application engaged as many as 5 vendors at any one time, with a multitude of APIs and CRM systems activated throughout.
Critically, my role with the small agency that was responsible for front-end design and overall client engagement, had to straddle the standard UX of wireframes, user journeys and sitemaps but everything from technical guidance, insight into user behavior, detailed functional specifications, business requirements documentation all the way through testing and implementation.
ORIGINAL WHITEBOARDS - TAKEN FROM THE DISCUSSIONS AROUND AUTHENTICATION
USER FLOW FOR USER PROFILE LOOKUP - TAKEN FROM THE USER FLOW DOCUMENTATION
USER FLOW DIAGRAMS SHOWING HOW DIFFERENT VENDORS AND DATA FEEDS WILL BE PRESENTED
THUMBNAILS TAKEN FROM THE FUNCTIONAL SPECIFICATIONS SHOWING THE HOME PAGE AND VARIOUS ERRORS AND INDICATORS
EXAMPLE OF THE USER FLOW FOR DIFFERENT TYPES OF REGISTERED USERS - TAKEN FROM THE FUNCTIONAL SPECIFICATIONS
ANNOTATION FOR THE ORDERING SECTION SHOWING PRODUCT SELECTION AND INTERACTIONS - TAKEN FROM THE FUNCTIONAL SPECIFICATIONS
THUMBNAIL SERIES OF PAGES - TAKEN FROM THE BUSINESS REQUIREMENTS DOCUMENT SHOWING BUSINESS RULES
THUMBNAIL SERIES OF PAGES - TAKEN FROM THE BUSINESS REQUIREMENTS DOCUMENT SHOWING VARIOUS USER FLOWS AND SITEMAP
DETAIL OF USER FLOW FROM ORDERING PAGE, PRODUCT SELECTION - TAKEN FROM THE FUNCTIONAL SPECIFICATIONS
