Knowledge Management Software for Customer Support Operations
Design Lead, Visual Designer
Design Lead, Visual Designer
Using a smart algorithm for back-end services, designed an interactive web application which enabled smartdialogues between a knowledge base and user inputs. The system was designed for advanced users (Advisor, Reviewer,Agent) as well as for consumers seeking for self-service on product supportwebsites. During the process, mentored a young team member to improve hisskillsets to handle customer relationships, delivery standards, scopenegotiation and presentation skills.
Enabling continuous dialogues between the knowledge base and user inputs.
Intelligent summary of such conversations for capturing the context and for future reference.
Complete user control at any point of the engagement model.
Authoring tools for Expert users.
Extensive documentation.
This project was completed while working at Pramati Technologies Pvt. Ltd.
