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IT Service Desk Reporting Dashboard
Orlando Pellicano
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Initial Discussions with Service Desk management lead to this diagram of what was required
After some work with the data from SQL using FileMaker Pro, this was the final outcome
A trending dashboard to view progress over time and see common themes was added to the brief
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IT Service Desk Reporting Dashboard
11
494
0
Published:
June 29th 2014
Orlando Pellicano
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Orlando Pellicano
London, United Kingdom
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IT Service Desk Reporting Dashboard
Producing a management Dashboard visually displaying performance of the IT Service Desk
11
494
0
Published:
June 29th 2014
Tools
FileMaker Pro 13
Creative Fields
Information Architecture
Sculpting
UI/UX
FileMaker Charting
Charts
dashbaord
service desk
reporting
ITIL
stats
Filemaker
FileMaker Pro
Copyright Info
Attribution, Non-commercial
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Report