THE BEST POS SOFTWARE COMPANIES OF 2021
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HOW WE CHOSE THE BEST POS SOFTWARE
Point of sale (POS) software is used by brick-and-mortar, online and mobile businesses to input orders, process payments, manage customer and employee information and update inventory. All types of restaurants and retail establishments benefit from automating sales transactions and other business management tasks using full-featured POS software. Choosing the best POS software can be difficult because there are so many options available and they all boast a wide array of tools and features. We evaluated software providers on what’s most important, including pricing transparency, features and
integrations and customer support.
PRICING TRANSPARENCY
Businesses can buy some POS software outright for a one-time flat fee, but there’s usually another fee for upgrading the software later. Many providers, especially those that offer cloud-based POS software, require a monthly subscription with ongoing fees. Each company prices their software differently, with various pricing packages and inclusions, and they may charge extra fees for things like setup assistance and customer support.
FEATURES & INTEGRATIONS
POS software can come with tons of features that help with everything from monitoring the stock to managing customer loyalty programs, so it’s important to find one with all the right tools. This software can also integrate with other software and systems, such as accounting apps, CRM software and eCommerce platforms to enhance a business’ operational capability and flexibility. Many businesses look for POS software that can provide better payment security, a more uniform commerce platform and omnichannel integration.
CUSTOMER SUPPORT
Businesses count on POS software to ring up sales, which they can’t do if their system is down due to a software crash. Many POS systems are integrated with the business’ credit card processor, so they also can’t collect credit card payments if the software crashes and shuts the system down. Most POS software companies provide service after the sale through various points of contact, including in-person, phone, text, email or live chat, but they may not be available all the time.
