To strengthen menu knowledge for call center agents, I needed to create an activity that reinforced navigating the order platform to locate menu items. I also needed to make the learning experience fun and engaging to increase knowledge transfer.

To gamify this activity, I took advantage of many features in Articulate Storyline. I included a field for players to enter their names, incorporated a two-minute time limit, displayed a live score as correct answers were selected, randomized the questions, and provided final feedback in the form of a lighthearted rating. Players are allowed to try again to beat their previous score, thereby reinforcing their ability to locate menu items quickly.

To view this game in action, please click the link below using Explorer, Edge, or Safari. This game does not function in Google Chrome.